The importance of human connection in consultant satisfaction at an IT staffing company
| dc.contributor.advisor | Foord, David | |
| dc.contributor.author | Harvey, Lauren | |
| dc.date.accessioned | 2024-10-28T16:52:30Z | |
| dc.date.available | 2024-10-28T16:52:30Z | |
| dc.date.issued | 2024-03 | |
| dc.description.abstract | This thesis explores the impact of human connection on the satisfaction of Information Technology (IT) consultants at staffing firms. The study applies a qualitative methodology and in vivo and descriptive coding methods to examine two years of consultant survey data from a large IT staffing firm. Using classic human behavioural theories as a basis for understanding and prioritizing consultant needs, this study interprets the coding results and offer suggestions for providing a consultant care program. The research findings show that communication, support, and personal connection are important components in consultant satisfaction. In a highly competitive and growing industry, consulting firms must create ways to stay ahead of the competition and stand out in their field. A consultant care program that provides the basics of consultant service and support will position themselves to be more competitive in attracting and retaining top talent. | |
| dc.description.copyright | © Lauren Harvey, 2024 | |
| dc.format.extent | vi, 73 | |
| dc.format.medium | electronic | |
| dc.identifier.uri | https://unbscholar.lib.unb.ca/handle/1882/38174 | |
| dc.language.iso | en | |
| dc.publisher | University of New Brunswick | |
| dc.rights | http://purl.org/coar/access_right/c_abf2 | |
| dc.subject.discipline | Management | |
| dc.title | The importance of human connection in consultant satisfaction at an IT staffing company | |
| dc.type | master thesis | |
| oaire.license.condition | other | |
| thesis.degree.discipline | Management | |
| thesis.degree.grantor | University of New Brunswick | |
| thesis.degree.level | masters | |
| thesis.degree.name | M.B.A. |