The importance of human connection in consultant satisfaction at an IT staffing company

Abstract

This thesis explores the impact of human connection on the satisfaction of Information Technology (IT) consultants at staffing firms. The study applies a qualitative methodology and in vivo and descriptive coding methods to examine two years of consultant survey data from a large IT staffing firm. Using classic human behavioural theories as a basis for understanding and prioritizing consultant needs, this study interprets the coding results and offer suggestions for providing a consultant care program. The research findings show that communication, support, and personal connection are important components in consultant satisfaction. In a highly competitive and growing industry, consulting firms must create ways to stay ahead of the competition and stand out in their field. A consultant care program that provides the basics of consultant service and support will position themselves to be more competitive in attracting and retaining top talent.