Evaluation of the Pharmacist Care Clinic pilot in New Brunswick II: Impact on health outcomes and healthcare resource utilization, and evaluation of client, staff, and key stakeholder perceptions
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Date
2025-11
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Publisher
New Brunswick Institute for Research, Data and Training
Abstract
This report is the second in a two-part evaluation of the Pharmacist Care Clinic pilot program in New Brunswick, which operated from 2023 to 2024. The pilot expanded the scope of pharmacist services to include assessment, testing, prescribing for Group A Strep, and medication management for chronic conditions such as asthma, cardiovascular disease, chronic obstructive pulmonary disease, and diabetes.
Following Part 1’s descriptive summary of clinic operations, clinic services, and client perceptions, Part 2 focuses on the impact of clinic services on health outcomes and healthcare resource use, as well as perceptions of clients, clinic staff, and key stakeholders. Over 3,000 services were delivered to nearly 2,600 clients, many of whom lacked access to primary care. The evaluation found high satisfaction among clients and staff, and evidence of reduced reliance on virtual care services. While the pilot was generally well received, interviews identified areas for improvement, including clearer operational guidelines, better public communication, and stronger integration with other healthcare services. These findings offer valuable insights into the role of pharmacists in expanding access to care.