Continuous improvement methodologies in the public service sector of solid waste management: a New Brunswick case study
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Date
2016
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University of New Brunswick
Abstract
In the evolution of continuous improvement research, Lean Six Sigma is the most recent and widely accepted methodology used to reduce waste and increase process performance. The government of New Brunswick recently adopted the Performance Excellence Process, which is based on Lean Six Sigma and uses Strategy Maps and Balance Scorecard to guide the decision making process about improvement project selection. It has yet to be adopted by organizations providing the public service of solid waste management. This research provides a case study of the industry to explore quality in the context of solid waste management and how the Lean Six Sigma methodology can be adapted to include not only financial considerations, but also social and environmental factors.