Understanding the factors that influence user adoption of e-banking services in developing countries (a case study of Nigeria)
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Date
2015
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Publisher
University of New Brunswick
Abstract
This study examines the factors that influence user adoption of e-banking services in
Nigeria. The questions this study hoped to answer involved whether there are significant
differences between adopters and non-adopters of e-banking with respect to gender, tribe,
age, income, education level area of residence, salary payment method and internet
literacy level and with respect to their perceptions towards e-banking security, awareness,
ease of use, privacy and trust.
Primary data were collected from using a self-administered questionnaire uploaded online
for voluntary respondents within Nigeria. The data obtained were analyzed using
frequencies, percentages, chi-squared tests, and independent t-tests.
Findings revealed that gender, tribe, age, education level area of residence, internet literacy
and e-banking awareness had significant effects in influencing user adoption of e-banking
while income level sector of employment and method of payment had no significant effect
on customer adoption of e-banking in Nigeria. Also, based on respondents' perceptions
towards e-banking, the conclusion is that there is a significant difference between adopters
and non-adopters with respect to their perception towards e-banking security, e-banking
privacy, ease of use and trust in the Nigerian e-banking system.
Finally, as a result of the findings, the researcher recommends that Nigerian banks
incorporate biometric authentication into their e-banking system to enhance security.